Help! I was sent the wrong items. Nigel Willox September 30, 2018 16:57 Updated Sorry about that - while this doesn’t happen very often, it can happen. Get in touch with us directly as soon as possible, and we’ll figure out the best way to correct our mistake. United States / Canada: firstname.lastname@example.org EU / Rest of world: email@example.com Related articles What is your returns policy? What is your warranty policy? How do I return / exchange an order? How do referral links work? When will my pre-ordered items ship?