Help! I was sent the wrong items. Nigel Willox October 10, 2017 10:14 Updated Sorry about that - while this doesn’t happen very often, it can happen. Get in touch with us directly as soon as possible, and we’ll figure out the best way to correct our mistake. United States / Canada: firstname.lastname@example.org EU / Rest of world: email@example.com Related articles How do I return / exchange an order? What is your returns policy? How do I return or exchange a gift? How do I make changes or cancel my order? When will my pre-ordered items ship?