Help! I was sent the wrong items. Nigel Willox October 10, 2017 10:14 Updated Sorry about that - while this doesn’t happen very often, it can happen. Get in touch with us directly as soon as possible, and we’ll figure out the best way to correct our mistake. United States / Canada: email@example.com EU / Rest of world: firstname.lastname@example.org Related articles What is your returns policy? How do referral links work? How do I return / exchange an order? How to use Manual mode with the OneStep+ OneStep+ lens selection: which lens to use when ?